WE ARE OPEN FOR BUSINESS - OUR SHOWROOMS & AFTERSALES ARE OPEN

Our showrooms and external forecourts are now fully open. Our teams are in our dealerships and you can visit. We will continue to provide a contact free Click and Collect Sales Service for all our customers who cannot visit in person.

We have a range of digital channels & tools available to enable us to show you any vehicle we have on site. We can send you a personalised video of the car showing you all the features and any further information you would like. We can then arrange an unaccompanied test drive in a fully sanitised vehicle if required.

Our virtual showroom allows you to take a tour of the car you are interested in viewing in the comfort and safety of your own home and gives you the opportunity to ask the questions that are most important to you so you have complete confidence in your purchase.

All you have to do is call or email us with your contact details and we will call you back to set up a video conference through Zoom, Teams, Skype, FaceTime or WhatsApp Video. We are currently offering appointments between 9:00am and 4:00pm Monday to Saturday.

Our website, email and social media channels are always open and will continue to provide the class leading customer experience you have come to expect. Please use the appropriate contact link below.

Our Services & Aftersales remain open as normal.

Service & Aftersales

BOOKING AN APPOINTMENT

Step 1

Call or email the location you wish to make an appointment for with you contact details.

Click here to see contact details for all Hayselden locations


Step 2

One of the team will call you to setup a visit or zoom call.

Step 3

You will receive and email invite for the appointment. The email will contain the link you need to join the zoom call.

Step 4

Click on the link a few minutes before the appointment and a member of our team will be waiting to help you.


FREQUENTLY ASKED QUESTIONS (FAQ's)

Do you need to see me on the video conference call?

Zoom offers a one-way connection, there’s no need to be shy as you will be able to see us, and we will be able to hear you.

What if I don’t want to use a video conference call?

Just let the team know when you speak to them. They can arrange for a personal video of the car to be made and sent over for you to view at your convenience. Then if you have any questions you can give them a call back.

Is it safe for your team to be working in the showrooms?

Staying safe at work is our number one priority which is why we have adapted our Virtual Showroom with stringent safety measures that exceed official requirements in order to ensure the safety and welfare of our team.

When can I book an Appointment?

Appointments are available between 9:00am and 5:00pm Monday to Saturday.

How do I book an appointment?

Call or email the location you wish to make an appointment for with you contact details.One of our team will then call you back to book your appointment

If I like the car can I place an order?

Yes you can and the team will be able to talk you through this during your appointment. The finance application and payment process is electronic.

If I buy a car, can I pick it up or will you deliver it to my home?

Yes we can deliver your car to your home backed up by our ‘Clean Delivery Promise’. For more information ask the sales representative.

CLEAN DELIVERY PROMISE

Whilst we are still operating under COVID-19 restrictions, it is important to us that our customers and colleagues remain safe and well. As a result, some of our normal practices have been adapted to adhere to social distancing guidelines and provide you with a contact- free delivery service.

What to expect on the day your new vehicle is delivered.

  • We will call you when we are about to arrive. We won’t greet you in person – please don’t think we are being impolite!
  • The team member delivering your vehicle will wear gloves and a mask and the driver’s seat will have a protective cover. We will thoroughly disinfect all areas within your new vehicle that are considered high contact areas. These include steering wheel, gear lever, indicators, handbrake, interior and exterior door handles, window controls, seat adjustment controls, rear view mirror and of course the keys. This will be done with antibacterial wipes or spray. We will remove and dispose of the protective seat cover.
  • Due to social distancing guidelines, we won’t be able to demonstrate the features and controls to you during the handover as we would normally do. Instead, we will either provide you with a video handover guide to the main features and controls, or we will arrange a video call with you at your convenience to talk you through everything you need to know.
  • We won’t ask you to physically sign any paperwork on the day. We will give you the opportunity to inspect the vehicle – whilst our driver keeps their distance of course - and ask you to provide us with electronic confirmation that you accept the vehicle and are happy with its condition on delivery. This will be via email or docusign.
  • We will leave the keys and documentation for your new vehicle in an envelope inside which we suggest you discard after opening. Alternatively, if agreed in advance, we will leave the documentation in a safe location as advised by you.
  • If you have a part exchange or a vehicle to return, please make sure all personal belongings have been removed and that the following items are placed in an envelope within the vehicle:
      • V5C (log book)
      • MOT certificate
      • Service history
      • Vehicle handbook
      • All keys

If you have any questions at all, please don’t hesitate to contact us.

MOT INFORMATION

If you have an MOT due please click on the link below to read what will happen if your car, van or motorcycle’s MOT due date is on or after 30 March 2020, including what you need to do to keep your vehicle safe to drive.


Coronavirus (COVID-19): MOTs for cars, vans and motorcycles due from 30 March 2020